Delivery and Returns

We are pleased to offer FREE delivery on all orders of £75 or over (UK deliveries only).

Postage and packing up to £75 is charged at £3.50

We aim to send all orders out within 24 hours, so you should receive your jewellery within 48 hours.Unfortunately we cannot offer Recorded Delivery to postcodes beginning with GY, HS2, IM, JE, KW16-KW17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-ZE3.

SPECIAL DELIVERY  –  £8.00

Guaranteed next day service on all orders placed up until 2pm. Please note that we cannot guarantee next day service on orders placed Friday – Sunday.

OVERSEAS DELIVERY – £10.00

Customers from Europe and North America  will be charged £8.00 postage and packing. Goods will be sent airmail recorded delivery and please allow up to 10 days for delivery.

Returns  Policy  – FREE returns on all  UK  jewellery orders

If you are not entirely delighted with the goods you have chosen, please  ensure you return them to us unused within 14 days of purchase

In order to return goods to us;

Please email us for a freepost returns label at info@gemmaj.co.uk

Pack the unsuitable items back in their original packaging.

Include the completed returns note explaining the reason for the return and details of exchange item if needed.

Place the freepost label to the front of the package and don’t forget to remove the previously used Royal Mail Recorded/Special delivery label from the front of the parcel.

Unfortunately we cannot offer free returns on any rings for size exchange.

Please note that we cannot refund or exchange goods in our sale

Items returned to us that arrive damaged or lost will not be credited. The  delivery charge on the original order will not be refunded.

Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of any breakage within three days of receiving the  order.

For reasons of hygiene we cannot refund or exchange any earrings

Please note over the Christmas period (beginning of December until December 24th) we will extend our returns policy to the end of January.

 

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